FAQ

Yes. Every order gets a free Live Preview when you upload your photo, but that's only a rough idea of the layout, not the final result. Within 24 hours of ordering, our designers manually create your artwork and email you a proof for approval. You can request unlimited revisions before anything goes to print.

Choose a background or portrait, click "Upload your photo," and select the image from your device. Add it to your cart and you're set. Our designers take it from there.

If it follows our photo guide, it's almost certainly good enough. Every photo is also checked by our team before design starts. If it doesn't pass quality control, we'll email you to ask for a better one.

Yes, at no extra cost. If everyone is in one photo, just place your order as normal. If they're in separate photos, order with one photo and email the rest to us afterwards.

Backgrounds use the whole person from your photo, so make sure every body part you want in the scene is visible. Portraits use only the head, so the full head should be visible and photographed at eye level.

Live Preview automatically removes the background from your photo so you get a rough idea of the composition. It's not the final result: our design team manually cuts out the subject, places it into the scene, adjusts colors, adds shadows and effects, and sends you a proof to approve.

We currently only offer the backgrounds shown in our collections, and can't create custom scenes on request. We add new designs regularly, so it's worth checking back or following our newsletter and socials for updates.

Absolutely. We create artwork with babies, children, adults, grandparents, and pets. If you can photograph it, our designers can work with it.

Typically 6 to 12 business days in total. You'll get a design proof by email within 24 hours of ordering, and once you approve it, production and shipping take about a week.

A cotton-polyester blend (65/35) matte canvas printed with odourless HP Latex ink, wrapped around a 0.75" wooden frame with a mounting system included, ready to hang.

Yes. Every canvas is wrapped around a wooden frame with a mounting system already attached, so it's ready to hang straight out of the box.

Yes, alongside canvas we also print on blankets, acrylic, and posters. Check the product collection for current sizes and options.

We accept MasterCard, Visa, American Express, and Discover, as well as PayPal and Amazon Pay.

No, only one can be applied per order. Gift cards are digital, delivered by email, and valid for one year from purchase.

Shipping costs depend on your destination and are calculated at checkout. Many orders qualify for free standard shipping above a minimum order value.

Yes. Every order ships with tracking, and you'll receive the tracking number and delivery updates by email once your design is approved and shipped.

We ship worldwide, wherever secure and reliable local shipping partners operate.

We work with a global network of production partners so orders are produced close to the customer, keeping quality high and delivery times short.

Because every artwork is personalized, we can't accept returns or exchanges. If your product arrives damaged, wrong, or in the incorrect size, contact us within 48 hours of delivery and we'll replace it free of charge.

You get unlimited free revisions before anything is printed. Leave a comment on the design approval page, try a different photo, or request a different background. If we still can't get it right, you can cancel free of charge, up until you approve the design.

You can create an account during checkout or any time on our account page. An account lets you view past orders, re-order a past design, and access member discounts.

Yes, your cart is kept for 14 days. Creating an account makes it even easier to pick up where you left off.